Privacy Policy


Lumi Accountancy Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or engage with our services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you are:

  • Fill out our contact form (name, email address, message);

  • Booking a free 30 minute consultation (name, email, company, job title, areas of interest);

  • Communicate with us via email or other channels.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location;

  • Browser type and version;

  • Operating system;

  • Pages visited and time spent;

  • Device information;

We use Google Analytics and similar tools to understand how visitors use our website. These tools use cookies to collect anonymous usage data.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support;

  • Deliver our services;

  • Send you relevant information about our services;

  • Improve our website and user experience;

  • Comply with legal obligations;

  • Protect against fraudulent or illegal activity.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you submit a contact form or request a meeting;

  • Contract: When necessary to deliver services you've engaged us for;

  • Legitimate interests: To improve our services and respond to enquiries;

  • Legal obligation: When required by law.

Data Sharing

We may share your information with:

  • Service providers: Cloud hosting (Google Cloud Platform);

  • Legal requirements: When required by law, court order, or government request.

All third-party service providers are required to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Contact form enquiries: 2 years;

  • Client registration data: 7 years (for legal and accounting purposes);

  • Marketing preferences: Until you unsubscribe.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption in transit;

  • Secure cloud infrastructure (Google Cloud Platform);

  • Access controls and authentication;

  • Regular security reviews.

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data;

  • Rectification: Correct inaccurate or incomplete data;

  • Erasure: Request deletion of your data ("right to be forgotten");

  • Restrict processing: Limit how we use your data;

  • Data portability: Receive your data in a portable format;

  • Object: Object to processing based on legitimate interests;

  • Withdraw consent: Where processing is based on consent.

To exercise any of these rights, please contact us at info@lumiaccountancy.co.uk

Cookies

When you visit our website, a cookie consent banner is displayed at the bottom of the screen. We use an open-source consent manager to handle your preferences. Your choices are stored in your browser's localStorage (not as cookies themselves) and respected on every subsequent visit. You can update your preferences at any time by clicking the cookie icon that appears at the bottom of the page.

Analytics and marketing cookies are only set after you have given consent.

Essential

Required for core website functionality and to remember your consent preferences. These cannot be disabled.

Analytics

Help us understand how visitors use our website — for example, which pages are most visited and how long visitors stay. This data is anonymous and used solely to improve the site. These are only set if you choose to accept analytics cookies.

Marketing

Used for retargeting and advertising.. These are only set if you choose to accept marketing cookies.

International Transfers

Your data is primarily stored and processed within the UK and European Economic Area.

Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: